Support
Lifer Support
Need help with Lifer? Send a support request below. We aim to acknowledge support requests within 5 business days.
Send a support request
For app questions, account help, bug reports, safety reports, or subscription support, use this form. Please include the device you are using, whether you are on iOS or Android, the app version if you know it, and a short description of what happened.
Common support topics
Account access
If you cannot sign in, mention which sign-in method you used: email, Google, or Sign in with Apple. Do not send passwords or one-time codes.
Account deletion
You can start account deletion inside the app from Settings → Account → Account settings → Delete account. You can also contact support if you cannot access the app.
Subscriptions and billing
Lifer Pro subscriptions are managed by the App Store or Google Play. Support can help investigate entitlement issues, but refunds are processed by Apple or Google under their own policies.
Bug reports
For detection, camera, audio, map, Bird Walk, or Cloud Vault issues, include what you were trying to do and the approximate time the issue happened.
Safety, moderation, and reports
For inappropriate content, abusive behaviour, privacy concerns, or safety issues, email support with any relevant profile names, catch details, or screenshots.
Privacy and legal
For privacy rights requests, data questions, or removal of waitlist data, use the support form and select "Privacy or data".
Useful links: